We want you to have a great experience.
Orders and Shipping
We will work with you to discuss your idea prior to creating your design. Click here for details about the custom order process.
You will be prompted to create an account at the checkout page. You can also create an account here.
Please email Customer Service immediately if you notice an error in your address. Shipping is calculated based on your address and the final cost of your order may change.
Absolutely! If you don’t already know that you will see the owner soon, please click here to find out if you can set up a local pickup before placing your order.
At this time, we only ship to the United States and APO addresses.
You will receive tracking information once your order has been completed as well as when its status changes (e.g. in transit, out for delivery, etc.). Tracking information is sent via email and text.
Your items will be grouped in as few packages as possible to minimize shipping costs.
No. Your information is only kept as long as needed to process your order.
Items are charged tax based on Pennsylvania regulations. Clothing is not taxable, but other items in the shop are taxable. If you live in a state other than Pennsylvania, Pressed to Impress, LLC may or may not be required to charge sales tax on your purchases based on the amount of sales Pressed to Impress, LLC has made in your state in a given year. More information can be found here.
We are an Authorized Vendor for Alpha Kappa Alpha Sorority, Inc.® and Certified Licensed Vendor for Delta Sigma Theta Sorority, Inc.®, Zeta Phi Beta Sorority, Inc.®, Sigma Gamma Rho Sorority, Inc.®, and Kappa Alpha Psi, Fraternity, Inc.®
Out of respect for the other National Pan-Hellenic organizations and in compliance with trademark regulations, you will find that none of our other sorority-inspired or fraternity-inspired items carry any trademarked graphics or names (not limited to but including official shields, incorporated names, incorporated year, etc.).
We would be happy to make your family fun trips for your vacation. However, we cannot make any item for sale that contains a trademarked graphic such as the Disney characters. This doesn’t mean we can’t come up with a design that will still be fun and cute. But we cannot create and sell any item that results in copyright infringement. Please call to discuss.
Since all items are custom-made to order (we do not have a warehouse of items ready to ship in every possible color combination and size), please allow 7-10 days to receive your item. A shipping estimate will be given at the time of the final proof approval and you will receive a tracking number for your shipment. If you are local to the Philadelphia area, you may make arrangements to pick up your order at the business location. Some items, have longer production times : embroidered products (10-14 days), glitter tumblers (2-3 weeks).
No. We do not have a minimum requirement order. Most of the items we create are for individuals so if you are only ordering one shirt, decorative glass block, pillow, etc. that’s fine.
At this time, we do not have a maximum product order. But any order over 25 items, will require more time since everything is created by hand by one person. If you have a very large order (over 100 items), the method of how your order is made may change (i.e. heat transfer vinyl vs. screen printed transfer.)
Yes. Eligible items are discounted automatically when purchased in bulk. Please click here for details.
Returns and Product Care
We are unable to offer refunds or exchanges due to the nature of our business as the items are custom made for each individual customer. Every effort will be made to ensure your item meets your expectations and it will not be created until AFTER you have approved the final proof on custom orders. Once the final proof is approved, the order cannot be changed. If you receive your order and it is different than your final proof or the image displayed on our site due to an error on our part, your item will be remade at no cost to you. More information is available here.
Please take a photo of your package and/or item as soon as you receive it and notice the damage. Please email the picture to firstname.lastname@example.org
Please call us at 215-798-8080. Customer Service Hours are Monday-Thursday 6:30 pm -9 pm, Saturday 9 am-3 pm, and Sunday 11 am-1 pm. You can also email us at email@example.com
Once you have approved the final proof of your custom order, it cannot be changed. Once an item has been ordered on the site, it cannot be changed because production usually begins within 4-6 hours after an order is placed.
A product care card specific to your item will be included with your order. Please follow these care instructions so you may enjoy your custom made item as long as possible.
Yes. Only FDA compliant epoxy (the clear coating) is used on our tumblers. It is safe for your lips to touch it (as long as you are not allergic to epoxy itself).
The industry standard (from Pressed to Impress and large companies) is 50 washes for apparel decorated with a commercial heat press according to manufacturer’s recommendations. We use professional heat transfer vinyl from Siser® and Stahls’® which have been trusted by major apparel decorators for years. All of our items are decorated using a commercial grade heat press not an iron or other heating device.